Policies

POLICY FOR STORAGE, HANDLING, USE, RETENTION & DISPOSAL OF DISCLOSURE & DISCLOSURE INFORMATION


  • General principles
  • As an organisation using the Criminal Records Bureau (CRB) Disclosure service to help assess the suitability of applicants for positions of trust, Bainbridge Optometrists complies fully with the CRB Code of Practice regarding the correct handling, use, storage, retention and disposal of Disclosures and Disclosure information. It also complies fully with its obligations under the Data Protection Act 1998 and other relevant legislation pertaining to the safe handling, use, storage, retention and disposal of Disclosure information and has a written policy on these matters, which is available to those who wish to see it on request.

    • Storage and access
    • Disclosure information should be kept securely, in lockable, non-portable, storage containers with access strictly controlled and limited to those who are entitled to see it as part of their duties.

      • Handling
      • In accordance with section 124 of the Police Act 1997, Disclosure information is only passed to those who are authorised to receive it in the course of their duties. We maintain a record of all those to whom Disclosures or Disclosure information has been revealed and it is a criminal offence to pass this information to anyone who is not entitled to receive it.

        • Usage
        • Disclosure information is only used for the specific purpose for which it was requested and for which the applicant’s full consent has been given.

          • Retention
          • Once a recruitment (or other relevant) decision has been made, we do not keep Disclosure information for any longer than is necessary. This is generally for a period of up to six months, to allow for the consideration and resolution of any disputes or complaints. If, in very exceptional circumstances, it is considered necessary to keep Disclosure information for longer than six months, we will consult the CRB about this and will give full consideration to the data protection and human rights of the individual before doing so. Throughout this time, the usual conditions regarding the safe storage and strictly controlled access will prevail.

            • Disposal
            • Once the retention period has elapsed, we will ensure that any Disclosure information is immediately destroyed by secure means, i.e. by shredding, pulping or burning. While awaiting destruction, Disclosure information will not be kept in any insecure receptacle (e.g. waste bin or confidential waste sack). We will not keep any photocopy or other image of the Disclosure or any copy or representation of the contents of a Disclosure. However, notwithstanding the above, we may keep a record of the date of issue of a Disclosure, the name of the subject, the type of Disclosure requested, the position for which the Disclosure was requested, the unique reference number of the Disclosure and the details of the recruitment decision taken.

              Policy Dated 24/11/2014


              Domicillary Eye Care Services Information for Patients.

              Your service is provided by Bainbridge Optometrists.
              We are a partnership. The partners are Mr Peter Bainbridge and Mrs Susan Bainbridge.

              Our registered office is:
              Bainbridge Optometrists
              18 Kingfisher Walk
              Redditch
              Worcestershire
              B97 4EY
              Tel: 01527 64691
              Fax: 01527 585958
              Email: bainbridgeredditch@outlook.com
              Website: www.bainbridgeoptometrists.co.uk

              Bainbridge Optometrists
              502 Bearwood Road
              Smethwick
              Birmingham
              B66 4BX
              Tel: 0121 429 6006
              Fax: 0121 434 3064
              Email: bainbridgebearwood@outlook.com
              Website: www.bainbridgeoptometrists.co.uk

              We provide NHS funded mobile sight tests. If you are eligible for an NHS funded sight test, you may obtain mobile services as follows:

              At home: if you are unable to leave home unaccompanied because of physical or mental illness or disability.

              Patients can request services by: Telephoning the branch on 01527 64691.

              You qualify for a free NHS funded sight test if you are:

              • Aged under 16
              • Aged 16, 17, or 18 in full time education
              • Diabetic Screening
              • Aged 60 or over
              • Diagnosed with diabetes or glaucoma
              • Considered to be at risk of glaucoma (as advised by an ophthalmologist)
              • Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma
              • Registered blind or partially sighted
              • Eligible for an NHS Complex lens voucher (your optician will advise on your entitlement)
              • Claiming Benefit (Income Support, Income-based Jobseeker's allowance, Income-based Employment and Support Allowance, Pension Credit Guarantee Credit or receiving Tax Credits or Universal Credit and meeting qualifying conditons)
              • On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate
              • Help with the cost of spectacles or contact lenses

                You may qualify for an NHS optical voucher to help with the cost of your spectacles or contact lenses if you are:

                • Claiming benefits or on a low income and named on a valid HC2 of HC3 certificate
                • eligible for an NHS complex lens voucher
                • aged under 16
                • 16,17 or 18 in full time education.
                • You have the right to use your optical voucher with any supplier.

                  Your safety

                  When testing your sight we will ensure that all legal requirements relating to health and safety in the workplace are satisfied. We will follow the requirements and recommendations of the Medicines and Healthcare products Regulatory Agency.

                  Your rights and responsibilities

                  As a patient you have the right to be treated by us with fairness and dignity. We will test your sight using sound clinical practice and using modern techniques and instruments. After your sight test we will give you your optical prescription or a statement that you do not need a prescription.

                  We ask you to give our staff accurate information about the illness or disability which prevents you from being able to go to an optician without another persons help. We also ask you to treat our staff with courtesy and to keep to any appointment you have made with us. If you break your appointment without giving us reasonable notice we reserve the right to make a charge.

                  Your Information

                  We treat clinical information about your treatment with complete confidentiality, although we may sometimes need to inform your family doctor about our clinical findings during your sight test. We may also need, with your agreement, to refer you to a hospital eye department in which case we supply them with all the relevant clinical details. We may sometimes need to make your records available to authorised staff from the local Primary Care Trust to whom we provide services. When handling your personal information we will always abide by the principles of Data Protection laid down by the Information Commissioner's Office.

                  Complaints

                  If you would like to make a complaint, please contact Mr Peter Bainbridge at Bainbridge Optometrists, 18 Kingfisher Walk, Redditch, Worcestershire, B97 4EY. Your complaint will be acknowledged within 3 working days and you will receive a response within 10 working days or as soon as reasonably possible thereafter.

                  If you are not happy with how your complaint has been handled by us and your complaint relates to your sight test, you can contact your local Area Team. If your complaint relates to your spectacles or contact lenses you can contact the Optical Complaints Consumer Service, PO Box 219, Petersfield GU32 9BY.


                  We provide eye care services under contract with NHS England, Worcestershire, Hereford and Arden Area team. We will provide, on request, the name, postal, email and telephone number of that Area team, from which details of ophthalmic services in the area may be obtained.


                  Complaints Policy

                  If you wish to complain about our services or products, please let us know as soon as possible. Whether you are a patient receiving General Ophthalmic Services under the NHS or you are a private patient, we hope that most problems can be sorted out quickly and easily. The sooner you tell us about the problem, the quicker it can usually be resolved.

                  If your complaint is about a NHS sight test or other NHS service, you should tell us - verbally, electronically or in writing - within 12 months of the incident itself or 12 months of you becoming aware of the problem.

                  .Please raise your concern with any of our staff or please contact: Peter Bainbridge. Alternatively you can complain to NHS England. They will tell you how they intend to deal with your complaint. NHS England may deal with it itself or refer it to us, if you agree.

                  By Post
                  Complaints manager
                  NHS England
                  PO BOX 16738
                  Redditch
                  B97 9PT
                  Email : England.contactus@nhs.net (with 'for the attention of the complaints manager' in the subject line)
                  By phone 03003112233

                  We will acknowledge receipt of your complaint within three working days; and, if you wish, we will explain to you in person how and when we will investigate and resolve the complaint. If the investigation takes longer than expected, we will keep you informed. Although we undertake to resolve complaints within six months, most complaints are dealt with much more quickly than that.

                  You can be sure that we will treat your complaint in strict confidence. If you arecomplaining on behalf somebody else, we will need that person’s permission to respond to you.

                  If your complaint is not about NHS sight testing or other NHS services but about spectacles or contact lenses only and we are not able to resolve it to your satisfaction, further help is available from:

                  Optical Consumer Complaints Service
                  PO Box 219,
                  Petersfield,
                  Hampshire GU32 9BY
                  Telephone: 0844 800 5071.


                  FREEDOM OF INFORMATION ACT
                  PUBLICATION SCHEME
                  As required by the Freedom of Information Act 2000.

                  Introduction

                  This Publication scheme is a complete guide to the information routinely made available to the public by Bainbridge Optometrists

                  How is the information made available?

                  All information is available in hard copy from:

                  Bainbridge Optometrists, 502 Bearwood Road, Smethwick, B66 4BX

                  Requests can be made at any of our practice addresses

                  Your Rights to Information

                  The Freedom of Information Act 2000 is designed to promote openness and accountability amongst all organisations that receive public money. From January 1st 2005 it obliges optometrists’ practices to respond to requests about the NHS related information that it holds, and creates a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information. Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you and you can contact any practice where your records are held to do this.

                  Feedback

                  If you have any comments about the operation of our Publication Scheme, or how we have dealt with your request for information from the scheme, please write to: Bainbridge Optometrists, 502 Bearwood Road, Smethwick, B66 4BX

                  Classes of Information

                  All NHS information at Bainbridge Optometrists is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual Classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This Scheme had been written in accordance with those exemptions. The information on this Scheme is grouped into the following categories:

                  Who we are

                  Bainbridge Optometrists are a small group of independent optometry practices established in 1984 and owned by Susan & Peter Bainbridge.


                  Our practice addresses are:-
                  502 Bearwood Road, Smethwick, B66 4BX
                  0121 429 6006
                  14 Kingfisher Walk, Redditch, B97 4EY
                  01527 64691
                  93 High Street, Harborne, B17 9NR
                  0121 427 8201
                  240 High Street, Erdington, B23 6SN
                  0121 377 7459
                  216 Wolverhampton Street, Dudley, DY1 1ED
                  01384 253696

                  Our services

                  Our practice provides NHS funded eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please ask for details in the practice.

                  For non NHS patient we provide a range of Optometric services including, sight testing, contact lens fitting, low vision aid supply and spectacle dispensing. For further information about our services and opening hours please contact the practice.

                  Financial and funding information

                  For every eye test performed on behalf of the NHS our practice receives a fee of £20.90

                  Charges for services not supplied on behalf of the NHS vary. They are available from reception at the practice.

                  Complaints

                  If you have a complaint about any of our products or services, we recommended that you first discuss any problems with the manager of the practice.

                  A full copy of our complaints policy is available on request.

                  Our policies and procedures
                  • Complaints
                  • Data protection
                  • Health and safety

                  These are available on request from the practice

                  This publication scheme

                  We will also publish any changes, proposed changes or additions to publications already available.

                  There may be a charge for costs incurred in providing information.

                  We will inform you of these charges when a request for information is made. Payment will always need to be made in advance.

                  Date of policy 15th April 2009
                  Reviewed 1st April 2014- no amendments made.
                  Next Review 1st April 2015